Privacy Policy

1. Data controller

The controller of your data is EL DESVÁN DE ELIA SL, with registered office at C/ Diego de Almagro 5 (Local), 13002 Ciudad Real (Spain) and tax ID (NIF) B67676791. For any privacy-related matter you can write to info@nevnic.com.

2. Data we process

Account data: name, email address and preferred language.

Use without an account: the apps can be used without creating an account or providing a name or email address. In NevNic, your entries, journal and answers are stored only on your device and are not sent to our servers; to download the app content (exercises, podcasts and settings) a technical anonymous Firebase session is used, a random identifier that contains no personal data. In NevNic Couples, an anonymous login with a random identifier is created to link the couple, and the shared data is stored on our servers because this is essential for both partners to see it. At any time you can create an account or add Apple, Google or an email address to protect your access and, in NevNic, upload the data stored on your device to your account.

App usage data: wellbeing entries you add voluntarily (e.g. moods, habits or personal notes), completed exercises and preferences.

For professionals: identification and professional data needed to verify their profile and provide the service (qualifications, category, location, languages and contact details).

Technical data strictly required for the service to work, such as device identifiers for push notifications.

3. Health and wellbeing data

Some entries you add in the apps may reflect information about your emotional wellbeing. This data is processed only with your explicit consent and only to show you your own progress: the apps do not share it with any professional. You can withdraw your consent at any time by deleting your account from the app.

4. Purposes and legal basis

Providing the service you request (performance of contract): creating your account, storing your entries and showing your progress.

Sending you service-related notifications, which you can disable on your device.

Complying with legal obligations applicable to us.

5. Recipients and processors

We do not sell your data or share it with third parties for commercial purposes. We use technology providers acting as data processors, mainly Google (Firebase and Google Cloud Platform) for authentication, database, storage and push notifications, under the contractual safeguards required by European law.

6. International transfers

Our providers may process data on servers located outside the European Economic Area. In such cases we require adequate safeguards, such as standard contractual clauses approved by the European Commission.

7. Retention

We keep your data while your account remains active. If you delete your account, your data is permanently erased from our systems, subject to any legally required blocking periods.

8. Your rights

You can exercise your rights of access, rectification, erasure, objection, restriction and portability by writing to info@nevnic.com. You also have the right to lodge a complaint with your data protection authority.

In addition, you can delete your account and all your data directly from the app or web panel settings.

9. Security

We apply appropriate technical and organisational measures: encryption in transit, role-based access control, isolation between projects and periodic permission reviews.

10. Minors

Our services are intended for people over 18. We do not knowingly register accounts of minors; if we detect one, we will delete it.

11. Changes to this policy

If we make relevant changes we will inform you through the app or the panel before they take effect.