Account and data deletion

1. Delete your account from the app (recommended)

Open the app, go to Settings (NevNic) or your Profile (NevNic Couples) and tap “Delete account”. After confirming, your account and its data are deleted immediately and permanently.

If you use the app without an account, there is no need to write to us: your data is deleted from Settings (“Delete my data from this phone” in NevNic; “Delete account” in NevNic Couples) or, in the case of NevNic, by uninstalling the app.

2. Request deletion without access to the app

Write to info@nevnic.com from the email address associated with your account, stating the app (NevNic or NevNic Couples) and that you want it deleted. We will process the request within 30 days at most.

3. What data is deleted

Permanently deleted: your login credentials, your profile, your emotional records and journals, your exercise answers and your preferences. In NevNic Couples, your participation in the couple's shared space is deleted too.

4. What data may be retained

We only keep what the law requires or allows: clinical notes recorded by a professional who supported you may be retained under their responsibility as part of their professional documentation, as well as records strictly needed to meet legal obligations. Suggestions sent anonymously are not linked to your account and cannot be associated with you.

5. Partial data deletion

If you only want to delete some of your data (for example, specific records) without closing the account, you can do it in the app itself or request it at info@nevnic.com.